Visitor Experience - Operations Team

  • Location
    London, Greater London
  • Salary
  • Job type
  • Industry
  • External Reference
  • Category
    Sales & Retail - Sales, Retail and Customer Service

Our client, a world-famous Museum based in South Kensington, require enthusiastic, outgoing, and professional staff with excellent interpersonal skills and commercial awareness to work within their Front of House Visitor Experience Teams.

Please note -we will be holding an assessment at the Museum on the morning of Tuesday 27th September. Selected applicants will then need to attend training from Tuesday 27th to Friday 30th September - you must be available all days throughout this week.

You will be expected to be available to work weekends and a minimum of three days in the week.

This is an ongoing role.

Previous experience is desirable, but a passion for providing an exceptional visitor experience is essential.

Responsibilities and skills required include;

To actively seek out and assist visitors, providing excellent customer service to enhance all aspects of the visitor journey

  • To inspire visitors' interest by sharing knowledge and information, and advocating all aspects of the public programme, offer, services and products

  • To achieve set individual and team performance objectives and conversion targets

  • To actively promote and engage visitors in commercial opportunities where applicable

  • To promote the programme of special exhibitions and events, including the Gift Aid scheme to encourage additional ticket donations and meet conversion rates

If you are interested in this role, please email your CV and contact details

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Holly Quinn