Service Desk Analyst/Customer Service - £14 - £16 p/h (inside)

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
    £ 14 - £ 16 / Hourly
  • Job type
  • Industry
  • External Reference
  • Category
    IT - Helpdesk, Technical Support

One of Adecco Public Sector's key clients is looking for a number of Service Desk Analysts to join their team for an initial 3 month contract with very likely extensions. There is also the chance that the role could become permanent in the future.

To be considered for the role, you will have previous demonstrable Service Desk experience or previously provided customer service within a call centre environment (IT experience is not essential).

The successful applicant will be required to:-

* Provide 1st line telephone support
* Account administration and password resets
* Supporting Windows Operating systems
* Supporting MS Exchange/Outlook
* Active Directory
* Supporting bespoke and specialist systems
* Log calls on Service Manager call logging system
* Receive & log fault call information ensuring all details are accurate and meaningful and correspond to agreed Service Desk procedures

These roles will fall in scope for IR35 so will require candidates to work via an Umbrella Company or PAYE.

These opportunities are to start as soon as possible so are ideally suited to candidates who are immediately available or available at short notice.

To speak to a recruitment expert please contact Adam Cotterill