Service Desk Advisor

  • Location
    Stoke-On-Trent, Staffordshire
  • Salary
    £21,250.00/Year
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-082022-269124
  • Category
    Sales & Retail - Customer Service Advisor

Service Desk Advisor


Salary: £21250 - £21750 per annum


Working hours: Monday - Friday 8am - 5pm


Candidate Requirements:



  • Excellent telephone manner

  • High level of attention to detail

  • Working under pressure and to tight deadlines

  • Excellent written and verbal communication skills.

  • Previous customer service experience


Job Description:


One of our fantastic clients in the ST1 area, Stoke on Trent is looking for Service Desk Advisors to join their team due to continuous growth, to work as part of a team providing high quality, day to day support, to enable the effective operation of the customer service desk. Duties include, but aren't limited to:



- To process and update requests from the client base and suppliers via telephone, fax, email or web.



- Dealing with queries and enquires from incoming calls.



- To action reactive requests from the client base and log all requests on the in-house system.



- Liaise with sub-contractors and engineers to action requests.



- To be proactive in ensuring that all requests are completed within a reasonable time frame and that the correct process has been adhered to.



- To carry out admin tasks related to the role.



This opportunity will provide the successful candidate with excellent progression opportunities and the organisation supports and encourages professional and personal development.


If this is something that you are interested in, please give us a call on 01782 202380 or email .

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Georgia Birks