Reception Team Leader

  • Location
    Hounslow, Greater London
  • Salary
  • Job type
  • Industry
    Hospitality and Catering
  • External Reference
  • Category
    Office and Secretarial - Receptionist

An amazing opportunity has arisen for a Reception Team Leader that is looking to join one of the largest hotel groups in the world in a newly acquired hotel close to Heathrow Airport.

As a Reception Team Leader you will welcome the guests and provide support and leadership to all reception team members. You will contribute to guest's satisfaction by providing high quality services with a warm and friendly approach.

In return for your hard work, you will be rewarded with a brilliant benefits package! You will start on 20 days holiday (increase by 1 day each year), vouchers for 2-3 free stays at any of the group's hotels, free meals from the restaurant whilst working, company pension, free parking on-site, hotel discounts, and many more!

As a Reception Team Leader you will need to:

  • Apply thorough working knowledge of the front office operations to include the front desk, porters desk, reception/cashiering procedures, PABX functions and reservations.

  • Develop a strong understanding of the functions of each department of the hotel, physical layouts of the hotel facilities, the key personnel and their roles, daily functions and special events, and conventions and groups currently in the house and due to arrive.

  • Assist in conducting training for all Front Office employees and direct daily front office operations.

  • Greet and escort Very Important Guests (VIP's) and attend to their special needs as appropriate.

  • Attend to credit problems and ensure efficient and courteous porter service.

A full job description is available for those who would like a copy. Please be advised that due to the high volume of applications we receive, we are unable to respond to each application individually. This role is an immediate start, so please apply and we will contact you if you have been selected for interview.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Lewis Jacob