Customer Service Representative ( 12 Month Mat Cover)

  • Location
    Rochester, Kent
  • Salary
    £ 24000 - £ 240000 / Year
  • Job type
  • Industry
    Call Centre and Customer Service
  • External Reference
  • Category
    Sales & Retail - Customer Service Executive

We are exclusively partnered with an award winning global organisation to recruit a

Customer Service Representative

12 Month Maternity Cover

Starting salary of £24,000.00/annum

Hybrid Working

No weekends - Monday to Friday working

To join a fast paced and friendly Customer Service team. This dynamic organisation are a leader in their field, with their success providing rapid and sustained expansion. This position is based within their UK headquarters in Medway.

This position will see you support a worldwide customer base, working with some prestige brands. We are seeking candidates with strong and professional verbal and written communication. You will assist clients based around the globe, so your communication style will need to be clear and precise.

This organisation offers a modern, bright, open plan office working environment with good facilities on site and free parking. The growth and expansion this organisation has experienced offers any employee good opportunities for development and progression.

This position is the customer face of the organisation; you will be the first point of contact with the customer and will need to ensure their order requests are followed through to successful delivery within the agreed service level agreements which are bespoke and individual to each customer.

Daily tasks will include:

  • Responding to incoming customer orders and monitoring inbox

  • Answering all queries and resolve issues as they arise

  • Update management system with any service issues or incidents reported

  • Process all orders on internal system and raise invoices

  • Raising transport requests

  • Provide informative product advice when required

  • Liaising with internal departments and supporting where required


  • Ability to multi-task and prioritise

  • Excellent customer service skills and clear verbal communication

  • Professional written communication ability

  • Accuracy and attention to detail

  • Ability to work under pressure and to deadlines

  • Possess team working mentality

  • Self motivation and ability to work autonomously


  • Starting salary of £24,000.00/annum

  • Company progression

  • 25 days holiday

  • No weekends - Monday to Friday working

  • Parking on site

  • Company Pension

  • Company Social Events

  • Annual salary reviews

Please Contact Katie @ Adecco on 01634 826061 or Sent over your CV TODAY!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Katie Herbert-Smith