Customer Service Officer

New
  • Location
    Twickenham, Greater London
  • Salary
    £12.91/Hourly
  • Job type
    Contractor
  • Industry
    Call Centre and Customer Service
  • External Reference
    6225
  • Category
    Public Sector - Public Sector Administration

Customer service Officer


Office based (TW9 1EH)


3 month initial assignment ( 36 hours a week)


£12.91 hourly paye


ASAP Start



Job Purpose:


The Registration Service has responsibility for the registration of births deaths, marriage and civil partnership preliminaries, civil marriage and civil partnership registrations, civil partnership conversions, citizenship ceremonies and other celebratory services. It is an expanding service aiming to achieve the highest quality and most cost-effective service in accordance with the Council's policies and statutory requirements.



Specific Duties and Responsibilities:



  • Acts as 'first point of contact'; provides a professional and customer focused entry point that is friendly, welcoming, calm and discreet; manages appointments and waiting times; ensures that reception and waiting areas are tidy and safe for customers.

  • Liaises with Registration staff and partners (Coroners Officers, GP surgeries) to ensure customers are dealt with in a timely and professional manner

  • Assists with office administration including preparing packs for citizenship ceremonies, organising marriage and civil partnership ceremonies, updating electronic bookings, indexing and filing.

  • Keeps records and assists in the analysis of information, compiles performance data. Maintains security and confidentiality of information, records and documents.

  • Support and maintains office systems and uses IT systems as required



Knowledge and experience:



  • Experience of office administration activities including the preparation of information, organising ceremonies and maintaining corresponding records, files and bookings

  • Experience of dealing with a wide range of customers, including dealing with people in distress, in a sympathetic manner

  • Ability to liaise with registration staff and partners (Coroners Officers, GP surgeries) to ensure customers are dealt with in a timely and professional manner

  • Ability to maintain records and assists in the analysis of information and compilation of performance data

  • Supports and maintains office systems and uses IT systems as required.




*Please note only successful candidates will be notified*












Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explains how we will use your information - please copy and paste the following link in to your browser https://www.adecco.co.uk/candidate-privacy












To speak to a recruitment expert please contact Rebecca Evans