Customer Service Administrator

  • Location
    Colchester, Essex
  • Salary
    £ 22000 - £ 22932 / Year
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrative Assistant

Do you thrive engaging with customers? Do you have a passion for delivering the best customer service around?

One of our clients between Colchester and Ardleigh are looking for an enthusiastic, hardworking, driven individual to join their expanding team.

This is a permanent full-time position and offers progression opportunities as the business continues to grow.

Monday to Friday 8am- 5pm.

£22,000- £23205 per annum.

The team are a friendly and supportive with a family feel. On the job training will be provided from day one. The team welcomes questions!

Duties include but are not limited to:

  • Customer service via the phone, web, and email.

  • Working closely with all departments to support customers.

  • Supporting customers in a timely manner with queries across multiple channels.

  • Logging all calls onto the CRM system.

  • Arranging payment plans and allocating accounts to customers.

  • Supporting existing customers with their accounts and products.

Ideally you will have at least one year's experience within a customer service admin position.

MS Office packages; Word, Excel, Outlook.

Previous CRM experience is helpful but not essential.

Benefits include:

  • Social events - Seasonal, festive events. BBQ's.

  • Staff discount on products

  • Hybrid working - 2/3 days per week to suit the individual after 3-month probation or full-time office-based position to suit the individual.

  • Free parking on site

  • Friendly, family feel business

  • Immediate start available to the successful individual.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Tanita House