Contracts Coordinator

  • Location
    Abertillery, Newport
  • Salary
  • Job type
  • Industry
    Admin and Secretarial
  • External Reference
  • Category
    Office and Secretarial - Administrative Assistant

Our client, a reputable manufacturing company based in Newport is seeking a Contracts Coordinator to join their team on a permanent basis .

The package details are as follows:

  • Salary: 21k per annum.

  • Working Hours: 39 hours per week.

  • Shifts to be 8.30am to 5.00pm Monday to Thursday, to 4.00pm Friday.

  • Holiday: 25 days annual leave plus bank holidays.

  • Pension: auto-enrolment at 4%, matched by the Company up to 5%.

Life cover at three times basic salary, whilst actively contributing to the pension scheme

Follow established procedures and guidelines to coordinate the delivery of a contract from inception so that production activity meets established forecasting requirements to the highest Environmental, Health and Safety standards

Contracts Manager, Contracts Coordinator, Customers, Clients, Site Managers/Engineers, External buyers
Production team, Transport team, Credit control, Quality team , Complaints team

Key Figures

  • Barmarks statistics

  • Complaints submitted into database

  • Complaints closed

  • Credit notes against complaints

  • Transport utilisation (tonnes/load)

  • Transport recoveries against extra costs

  • Sundry items and small load charges (£)

  • Added values sales (£)


Liaise with customers to establish contract requirements
� Establish with the Contracts Manager customer requirements at inception of the contract
� Make contact with sites/customers to establish key relationships
� Engage with the sites/customers/Contracts Manager to obtain forecasts
� Visit customer sites where necessary to understand requirements
� Respond to customer queries via phone and email
� Capture and record customer requirements in appropriate documentation for internal communication
Coordinate with Production to deliver contract requirements
� Obtain customer schedules
� Ensure that schedules are supplied into automatic scheduling repository efficiently
� Oversee the customer delivery schedule through scheduling system
� Liaise with production over scheduling to ensure commitments to customers are met

Resolve problems and customer complaints
� Identify potential complaints from customers as the contract progresses
� Take appropriate action to avoid a customer complaint
� Respond to customer complaints that arise
� Log customer complaints in CRM system
� Respond to feedback received from the CRM system
� Analyse and take action or escalate when common complaint trends are identified

Generate additional sales and leads
� Identify opportunities for upselling and generating leads for additional products
� Refer to specialists to progress leads for additional sales
� Schedule additional product requirements

Administration of contract
� Maintain databases
� Generate Credit Notes
� Keep records up to date

Miscellaneous or ad hoc business requirements
� Manage specific projects or undertake specific project activity as determined by the business or line manager
� Travel to specific locations in order to undertake role requirements as required
� Represent your function or business at meetings or events as required
� Undertake any reasonable request in order to support the needs of the business

Technical Competencies
Success Factors

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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To speak to a recruitment expert please contact Kelly Ford