Contact Centre Advisor

  • Location
    Bristol, City Of Bristol
  • Salary
    £9.62/Hourly
  • Job type
    Temporary contract
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-082022-271836
  • Category
    Office and Secretarial - Administration Manager

Contact Centre Advisors Wanted - Work From Home!!



Pay Rate: £9.62phr


Hours: 9AM-5PM or 9AM-6PM Monday-Friday


Immediate start


Temporary



Adecco are currently recruiting for contact centre advisors on behalf of our well known client. Our client are looking for people with strong customer service skills to support their busy contact centre team. This role is full time working from home and is great for someone with existing customer service skills!



**Please note you'll need to travel to Cardiff to pick up IT equipment**



Benefits:



  • Eye vouchers

  • Pensions

  • Shopping discounts

  • 24/7 Counselling


Duties:



  • It will include contacting referred clients in a timely manner and gathering the information required to process their claim and assist with their immediate needs. No cold calling.

  • You will be taking inbound customer service calls, making amendments to, and providing progress updates on existing claims and answering general enquiries.

  • You will be the first point of contact for the legal advice lines, taking details from the client and transferring them to the appropriate department.


The Individual:



  • Friendly and upbeat telephone manner

  • Enthusiastic and self motivated

  • IT literate

  • Good spelling and grammar

  • Empathetic and patient when required



If this role is of interest to you please apply now with your CV!

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Alyssa Preist