Compliance Administrator

New
  • Location
    Preston, Lancashire
  • Job type
    Permanent
  • Industry
    Call Centre and Customer Service
  • External Reference
    JN-092022-275932
  • Category
    Sales & Retail - Contact Centre

Adecco Recrtuitment are privilabed to be recruiting for on behalf of our Client a Compliance Administrator to work in a telecoms business base in Preston.


Location: Preston


Salary: £20,000 -£25,000 pa (depending on experience)


Benefits:


* Smart Casual dress


* Company pension


* On-site parking


* Your Birthday off


* Additional day leave for every year



This Compliance Administrator role involves Customer Service calls as well as handling and resolving complaints primarily relating to quality issues with business-to-business telecoms packages.



It's a perfect role for a strong and confident professional with a robust call centre experience.



Responsibilities:


* Owning complaint cases, ensuring that customers are responded to in a timely manner and complaints are fully resolved, end-to-end complaint management.


* Fully investigate complaints by taking testimony from the multiple parties involved.


* Working in an organised fashion to ensure productivity and effective case management.


* Logging all activity with comprehensive and accurate notes using our own internal Complaints Management system.


* Write customer facing letters, including a 'Final Response Letter' when closing a complaint.


* Communicating effectively internally and externally, including by telephone (inbound and outbound), email and letter format.



Please apply for immediate consideration or contact Mal for more information.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.


By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website.

To speak to a recruitment expert please contact Malgorzata Noga